Tenancy
Sustainment
Supporting you to maintain your home
and move forward with confidence.
At Aston Cross Housing, we don’t just provide a place to live – we help you keep it and move forward.
Every tenant is allocated a Tenancy Sustainment Coach who provides ongoing guidance, practical advice and support to help you maintain your tenancy and continue your journey towards long-term housing stability.
Our Tenancy Sustainment Support
Our sustainment service is built around six key areas to help you thrive.
1. Suitability
& Intake
We get to know you and understand your needs from the start.
- Intake interview
- Needs assessment
- Tailored guidance
2. Tenancy
Sustainment Coaching
We work with you to set goals and stay on track.
- Dedicated coach
- Regular check-ins
- Goal setting & accountability
3. Employment
& Education Support
We help you build skills, confidence and financial independence.
- Job search assistance
- Training & education opportunities
- Financial literacy coaching
4. Community
Integration & Social Support
We help you connect, belong and build a support network.
- Community activities
- Peer support
- Family support (where applicable)
5. Housing
Retention & Exit Planning
We prepare you for the next step into long-term housing.
- Housing search support
- Move-out preparation
- Lease & tenancy guidance
6. Monitoring
& Evaluation
We monitor progress and continuously improve our service.
- Track progress
- Tenant feedback
- Measure outcomes
Our Service Approach
In-Direct Service Provision
Behind-the-scenes support to keep your tenancy running smoothly.
- Full Housing Management Back Office Services
- Check in / Check out
- Claim
- Notify MA of Terminations
- Notify MA of Abandonment
- ASB
- Safeguarding
- Forwarding Repair Requests
Direct Service Provision
Personalised support at every stage of your journey.
[Stage 1] Initial Contact
- Referral assessment including affordability check
- Check in to accommodation – keys handover
- Carry out claim application
- Provide tenancy handbook & useful contacts
- Provide local support network contacts
[Stage 2] Ongoing Support
- Initial check in visit
- Settling in visits at week 4 and 8
- Monthly touch point sessions (face to face or via phone)
- Journal login – check evidencing commitments being met
- Monitor issues
- Monitor change of circumstances which may affect UC eligibility
We're Here to Help You
Build a Stable Future
Our Tenancy Sustainment service is here to empower you with the tools, support and confidence to maintain your home and achieve your goals.
Maintain
Your Home
Build Skills &
Independence
Connect &
Belong
Move Towards
Long-Term Housing
Need support with your tenancy?
Speak to your Tenancy Sustainment Coach or get in touch with our team.